Conversational Artificial Intelligence

At Veraqor, we understand that conversations are the backbone of any business. Conversational artificial intelligence offerings can help businesses engage with their customers in a more personalized and efficient way. Employ Natural Language Processing (NLP) as the primary medium to personalize customer experience that is fast, helpful, and always available to them.
Applied AI

80%

or more organizations reported that they are investing in AI initiatives​.

76%

of companies in 2024 are either piloting or implementing real-world AI solutions​.

∼40%

is the amount of productivity boost reported by various organizations.

What You Can Do

Customer support teams struggle with high volumes, but AI chatbots can manage it efficiently.
Managing a high volume of customer inquiries can overwhelm support teams, leading to longer response times and customer dissatisfaction. Conversational AI uses intelligent chatbots to manage large numbers of queries, automating responses for common issues while freeing up human agents for more complex problems.
Lack of 24/7 service impacts customer experience, while AI offers constant availability.
Customers expect immediate responses, but human agents can only provide support during limited hours. AI-driven chatbots can offer 24/7 customer service, addressing inquiries and solving problems at any time, significantly enhancing customer satisfaction and engagement.
Global operations are hindered by language limitations, but AI enables multilingual support.
Expanding into global markets is challenging when customer service is limited by language barriers. Conversational AI supports multiple languages, allowing businesses to deliver seamless customer interactions in various languages, breaking down communication barriers and improving customer engagement across regions.
Human agents find it hard to gauge customer sentiment, but AI provides real-time insights.

Understanding a customer's emotions and intent during conversations is critical for effective service, yet difficult to achieve manually. Conversational AI can analyze customer sentiment in real time, adapting responses and flagging interactions that may require human intervention, ensuring more personalized and empathetic service.

Technical Capabilities

Our Partnerships

PRimo-RPA-white

Growth Recognition

CL-KSA
USA

See How Organizations Are Innovating

Situation

The Royal National Institute of Blind People (RNIB) faced significant challenges in converting communications into accessible formats for clients with sight loss. The manual processes involved extensive custom coding, resulting in lengthy turnaround times that hindered service delivery and reduced operational efficiency.

Solution

RNIB implemented a Conversational Artificial Intelligence solution utilizing Microsoft Azure AI Services, including Document Intelligence and Neural Voice. This AI-driven approach automated the conversion of documents into braille, audio, and large print formats, significantly streamlining the workflow and enhancing accuracy.

Impact​

The AI solution reduced document conversion times from weeks to hours, enabling RNIB to serve more clients effectively. This efficiency not only enhanced accessibility but also allowed the organization to generate additional revenue, furthering its mission of creating a more inclusive society for people with sight loss.

Situation

Canary Speech faced challenges with traditional health tests, which are slow and biased. Existing methods lack real-time assessment, leaving clinicians with delayed insights into patient conditions. With millions of transactions and an increasing patient base, the need for rapid, objective disease detection became critical.

Solution

Leveraging Microsoft Azure and Conversational Artificial Intelligence, Canary Speech developed a vocal biomarker technology that analyzes speech samples in real time. This non-invasive method provides clinicians with actionable insights within seconds, enabling immediate tracking of patient health and early disease detection.

Impact​

The integration of Azure has transformed patient care by significantly reducing assessment times from hours to just three seconds. This efficiency allows Canary Speech to process millions of transactions monthly, enhancing patient outcomes and enabling quicker clinical decisions, thus revolutionizing healthcare delivery.

Generating Business Value Across Functions

Engage Citizens Effectively Through Government Chatbots
Implement conversational AI to streamline citizen interactions by providing instant responses to inquiries regarding permits and public services. This ensures 24/7 accessibility, enhancing citizen engagement and satisfaction while alleviating the workload on government staff.
Deliver Prompt Customer Support in Financial Services
Utilize conversational AI in finance to assist customers with banking inquiries, account management, and transaction details. By offering round-the-clock support, financial institutions enhance customer experiences, reduce wait times, and optimize resource allocation.
Streamline Manufacturing Operations with Voice-Controlled Systems
Leverage conversational AI to facilitate real-time communication between workers and machines in manufacturing. Hands-free access to operational data improves efficiency, minimizes downtime, and ensures smoother production processes on the factory floor.
Optimize Oil and Gas Operations with Instant Access to Data
Deploy conversational AI to assist field workers in the oil and gas industry by providing real-time access to equipment status and safety protocols. This enhances decision-making in high-pressure situations and contributes to a safer work environment.
Ensure Mining Safety and Compliance with Real-Time Alerts
Implement conversational AI in the mining industry to deliver real-time updates on hazardous conditions and safety regulations. This proactive approach fosters a safer work environment and ensures compliance with industry standards.
Revolutionize Retail Shopping Experiences with Personalized Assistance
Integrate conversational AI chatbots in retail to provide personalized shopping assistance, guiding customers in finding products, checking inventory, and tracking orders. Enhanced customer engagement drives satisfaction and encourages repeat purchases.
Optimize Supply Chain Communication for Greater Efficiency
Utilize conversational AI to facilitate seamless communication between suppliers, distributors, and retailers in the supply chain. Real-time updates on inventory levels and shipment statuses improve operational efficiency and reduce delays.
Enhance Patient Engagement with Smart Healthcare Assistants

Deploy conversational AI in healthcare to assist with patient inquiries, appointment scheduling, and medication reminders. Offering personalized care through smart assistants improves patient engagement and streamlines administrative tasks for healthcare providers.