How a Solar Energy Leader Enhanced IT Operations
Industry:
Technology Stack:
- IT Support
- CRM Deployment
Solutions:
- Enterprise Apps
- Managed Cloud Services
Functional Capabilities:
Company Size:
Country:
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The Challenge Before Us
Operating in the dynamic solar energy sector, the company faced pressing challenges in providing reliable IT support for its growing team of remote employees. Key issues included ensuring robust security for laptops, facilitating seamless new device setup, and deploying an efficient CRM system to support their expanding operations.
The Solution We Presented
To address the energy company’s specific needs, Veraqor devised a tailored Time and Material (T&M) engagement model, leveraging its deep expertise in IT support and CRM deployment.
Comprehensive Remote IT Support:
Veraqor assigned seasoned IT professionals to manage the company’s growing IT landscape. This included end-to-end troubleshooting for over 10 remote employees, firewall installation to enhance security, and provisioning new laptops for their expanding workforce. These efforts not only mitigated risks associated with theft and employee departures but also ensured uninterrupted operations across their team.
CRM Deployment for Enhanced Operations:
Veraqor deployed a leading CRM platform, offering 10 licenses, to streamline customer relationship management. The one-time deployment ensured a quick setup with minimal disruption. The implemented CRM allowed the company to optimize sales processes and manage customer interactions more efficiently, critical for scaling operations in the competitive solar energy market.
Flexible and Cost-Efficient Model:
Under the T&M arrangement, the company benefited from flexible engagement, only paying for actual hours worked and materials expended. Veraqor also managed all HR and employment aspects, enabling the energy company to focus on strategic goals while accessing skilled professionals at a predictable cost.
The Impact and Result
The collaboration between Veraqor and the energy company yielded significant operational benefits:
Improved IT Efficiency:
The company’s remote employees experienced seamless IT support, with faster resolution of technical issues and enhanced security measures safeguarding sensitive data.
Scalable Workforce Management:
The T&M model allowed the company to adapt quickly to changing workforce needs, ensuring cost-effectiveness and operational flexibility.
Streamlined Sales Operations:
The newly deployed CRM system improved the efficiency of sales workflows, reducing response times and enhancing customer relationship management.
Operational Continuity:
By addressing critical IT challenges, the company minimized disruptions, enabling its teams to focus on their core mission of advancing solar energy solutions.
Industry:
Technology Stack:
- IT Support
- CRM Deployment
Solutions:
- Enterprise Apps
- Managed Cloud Services
Company Size:
Country:
Customer Challenge
Operating in the dynamic solar energy sector, the company faced pressing challenges in providing reliable IT support for its growing team of remote employees. Key issues included ensuring robust security for laptops, facilitating seamless new device setup, and deploying an efficient CRM system to support their expanding operations.
The Solution We Presented
To address the energy company’s specific needs, Veraqor devised a tailored Time and Material (T&M) engagement model, leveraging its deep expertise in IT support and CRM deployment.
Comprehensive Remote IT Support:
Veraqor assigned seasoned IT professionals to manage the company’s growing IT landscape. This included end-to-end troubleshooting for over 10 remote employees, firewall installation to enhance security, and provisioning new laptops for their expanding workforce. These efforts not only mitigated risks associated with theft and employee departures but also ensured uninterrupted operations across their team.
CRM Deployment for Enhanced Operations:
Veraqor deployed a leading CRM platform, offering 10 licenses, to streamline customer relationship management. The one-time deployment ensured a quick setup with minimal disruption. The implemented CRM allowed the company to optimize sales processes and manage customer interactions more efficiently, critical for scaling operations in the competitive solar energy market.
Flexible and Cost-Efficient Model:
Under the T&M arrangement, the company benefited from flexible engagement, only paying for actual hours worked and materials expended. Veraqor also managed all HR and employment aspects, enabling the energy company to focus on strategic goals while accessing skilled professionals at a predictable cost.
The Impact and Result
The collaboration between Veraqor and the energy company yielded significant operational benefits:
Improved IT Efficiency:
The company’s remote employees experienced seamless IT support, with faster resolution of technical issues and enhanced security measures safeguarding sensitive data.
Scalable Workforce Management:
The T&M model allowed the company to adapt quickly to changing workforce needs, ensuring cost-effectiveness and operational flexibility.
Streamlined Sales Operations:
The newly deployed CRM system improved the efficiency of sales workflows, reducing response times and enhancing customer relationship management.
Operational Continuity:
By addressing critical IT challenges, the company minimized disruptions, enabling its teams to focus on their core mission of advancing solar energy solutions.
