How a Solar Energy Leader Enhanced IT Operations

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Industry:

Solar Energy

Technology Stack:

  • IT Support
  • CRM Deployment

Solutions:

  • Enterprise Apps
  • Managed Cloud Services

Functional Capabilities:

Company Size:

Medium ( 50 – 999 employees )

Country:

United States

Learn More:

Ask the Experts

The Challenge Before Us

Operating in the dynamic solar energy sector, the company faced pressing challenges in providing reliable IT support for its growing team of remote employees. Key issues included ensuring robust security for laptops, facilitating seamless new device setup, and deploying an efficient CRM system to support their expanding operations. 

The Energy Company-challenge

The Solution We Presented

In response to these needs, Veraqor proposed a tailored engagement strategy rooted in a flexible Time and Material (T&M) model. This approach was designed to provide the energy company with expert IT support and a roadmap for CRM enablement—each aligned to its operational scale and strategic objectives.

Comprehensive Remote IT Support

Veraqor recommended assigning experienced IT professionals to oversee and support the company’s growing remote environment. The support framework included:

  • End-to-end troubleshooting for over 10 remote users
  • Firewall configuration to enhance data security
  • Structured provisioning of new laptops for incoming employees

These measures were outlined to reduce operational risk—particularly around device theft or employee turnover—and ensure consistent continuity for remote operations.

CRM Enablement for Operational Scale

A CRM strategy was proposed to support the company’s need for better customer engagement and sales efficiency. Veraqor identified a leading CRM platform and recommended a 10-license configuration to:

  • Streamline sales operations
  • Enhance visibility into customer interactions
  • Provide a scalable foundation for future growth

The proposal focused on a one-time setup model, with minimal business disruption, enabling quick adoption and long-term utility.

Flexible and Cost-Efficient Engagement Model

Under the proposed T&M structure, the company would maintain full budget control, paying only for actual hours worked and resources used. Veraqor also recommended managing all HR and employment logistics in its end, freeing the client to concentrate on strategic initiatives while gaining access to vetted IT professionals through a predictable and flexible cost structure.

Projected Impact and Result

The proposed engagement offered a forward-thinking solution designed to address the company’s operational IT challenges while supporting long-term business agility.

Improved IT Efficiency

  • The remote support model was structured to ensure quick resolution of technical issues.
  • Proposed security measures, such as firewall deployment, aimed to protect sensitive business data across distributed teams.

Scalable Workforce Management

  • The flexible T&M model provided the company with the ability to quickly scale its IT resources up or down based on business needs.
  • Laptop provisioning and remote onboarding were streamlined to support ongoing expansion.

Streamlined Sales Operations

  • The CRM proposal introduced automation and structure into the company’s customer engagement processes.
  • Enhanced tracking and reporting tools were designed to reduce lead response times and strengthen client relationships.

Operational Continuity

  • The strategic IT framework Veraqor outlined aimed to mitigate downtime and maintain smooth daily operations.
  • The combined IT and CRM components formed a cohesive foundation to support the company’s mission in the clean energy market.

The Solution We Presented To address the energy company’s specific needs, Veraqor devised a tailored Time and Material (T&M) engagement model, leveraging its deep expertise in IT support and CRM deployment. Comprehensive Remote IT Support: Veraqor assigned seasoned IT professionals to manage the company’s growing IT landscape. This included end-to-end troubleshooting for over 10 remote employees, firewall installation to enhance security, and provisioning new laptops for their expanding workforce. These efforts not only mitigated risks associated with theft and employee departures but also ensured uninterrupted operations across their team. CRM Deployment for Enhanced Operations: Veraqor deployed a leading CRM platform, offering 10 licenses, to streamline customer relationship management. The one-time deployment ensured a quick setup with minimal disruption. The implemented CRM allowed the company to optimize sales processes and manage customer interactions more efficiently, critical for scaling operations in the competitive solar energy market. Flexible and Cost-Efficient Model: Under the T&M arrangement, the company benefited from flexible engagement, only paying for actual hours worked and materials expended. Veraqor also managed all HR and employment aspects, enabling the energy company to focus on strategic goals while accessing skilled professionals at a predictable cost. The Impact and Result The collaboration between Veraqor and the energy company yielded significant operational benefits: Improved IT Efficiency: The company’s remote employees experienced seamless IT support, with faster resolution of technical issues and enhanced security measures safeguarding sensitive data. Scalable Workforce Management: The T&M model allowed the company to adapt quickly to changing workforce needs, ensuring cost-effectiveness and operational flexibility. Streamlined Sales Operations: The newly deployed CRM system improved the efficiency of sales workflows, reducing response times and enhancing customer relationship management. Operational Continuity: By addressing critical IT challenges, the company minimized disruptions, enabling its teams to focus on their core mission of advancing solar energy solutions.

View All Stories

Industry:

Solar Energy

Technology Stack:

  • IT Support
  • CRM Deployment

Solutions:

  • Enterprise Apps
  • Managed Cloud Services

Company Size:

Medium ( 50 – 999 employees )

Country:

United States
Ask the Experts

Customer Challenge

Operating in the dynamic solar energy sector, the company faced pressing challenges in providing reliable IT support for its growing team of remote employees. Key issues included ensuring robust security for laptops, facilitating seamless new device setup, and deploying an efficient CRM system to support their expanding operations. 

The Energy Company-challenge

The Solution We Presented

In response to these needs, Veraqor proposed a tailored engagement strategy rooted in a flexible Time and Material (T&M) model. This approach was designed to provide the energy company with expert IT support and a roadmap for CRM enablement—each aligned to its operational scale and strategic objectives.

Comprehensive Remote IT Support

Veraqor recommended assigning experienced IT professionals to oversee and support the company’s growing remote environment. The support framework included:

  • End-to-end troubleshooting for over 10 remote users
  • Firewall configuration to enhance data security
  • Structured provisioning of new laptops for incoming employees

These measures were outlined to reduce operational risk—particularly around device theft or employee turnover—and ensure consistent continuity for remote operations.

CRM Enablement for Operational Scale

A CRM strategy was proposed to support the company’s need for better customer engagement and sales efficiency. Veraqor identified a leading CRM platform and recommended a 10-license configuration to:

  • Streamline sales operations
  • Enhance visibility into customer interactions
  • Provide a scalable foundation for future growth

The proposal focused on a one-time setup model, with minimal business disruption, enabling quick adoption and long-term utility.

Flexible and Cost-Efficient Engagement Model

Under the proposed T&M structure, the company would maintain full budget control, paying only for actual hours worked and resources used. Veraqor also recommended managing all HR and employment logistics in its end, freeing the client to concentrate on strategic initiatives while gaining access to vetted IT professionals through a predictable and flexible cost structure.

Projected Impact and Result

The proposed engagement offered a forward-thinking solution designed to address the company’s operational IT challenges while supporting long-term business agility.

Improved IT Efficiency

  • The remote support model was structured to ensure quick resolution of technical issues.
  • Proposed security measures, such as firewall deployment, aimed to protect sensitive business data across distributed teams.

Scalable Workforce Management

  • The flexible T&M model provided the company with the ability to quickly scale its IT resources up or down based on business needs.
  • Laptop provisioning and remote onboarding were streamlined to support ongoing expansion.

Streamlined Sales Operations

  • The CRM proposal introduced automation and structure into the company’s customer engagement processes.
  • Enhanced tracking and reporting tools were designed to reduce lead response times and strengthen client relationships.

Operational Continuity

  • The strategic IT framework Veraqor outlined aimed to mitigate downtime and maintain smooth daily operations.
  • The combined IT and CRM components formed a cohesive foundation to support the company’s mission in the clean energy market.

The Solution We Presented To address the energy company’s specific needs, Veraqor devised a tailored Time and Material (T&M) engagement model, leveraging its deep expertise in IT support and CRM deployment. Comprehensive Remote IT Support: Veraqor assigned seasoned IT professionals to manage the company’s growing IT landscape. This included end-to-end troubleshooting for over 10 remote employees, firewall installation to enhance security, and provisioning new laptops for their expanding workforce. These efforts not only mitigated risks associated with theft and employee departures but also ensured uninterrupted operations across their team. CRM Deployment for Enhanced Operations: Veraqor deployed a leading CRM platform, offering 10 licenses, to streamline customer relationship management. The one-time deployment ensured a quick setup with minimal disruption. The implemented CRM allowed the company to optimize sales processes and manage customer interactions more efficiently, critical for scaling operations in the competitive solar energy market. Flexible and Cost-Efficient Model: Under the T&M arrangement, the company benefited from flexible engagement, only paying for actual hours worked and materials expended. Veraqor also managed all HR and employment aspects, enabling the energy company to focus on strategic goals while accessing skilled professionals at a predictable cost. The Impact and Result The collaboration between Veraqor and the energy company yielded significant operational benefits: Improved IT Efficiency: The company’s remote employees experienced seamless IT support, with faster resolution of technical issues and enhanced security measures safeguarding sensitive data. Scalable Workforce Management: The T&M model allowed the company to adapt quickly to changing workforce needs, ensuring cost-effectiveness and operational flexibility. Streamlined Sales Operations: The newly deployed CRM system improved the efficiency of sales workflows, reducing response times and enhancing customer relationship management. Operational Continuity: By addressing critical IT challenges, the company minimized disruptions, enabling its teams to focus on their core mission of advancing solar energy solutions.

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