Transforming Intranet Management and Employee Engagement
Industry:
Technology Stack:
- SharePoint 2019
- Power Apps
- SharePoint Online
Solutions:
- Low-Code Development
- Enterprise Apps
- Business Insights
Functional Capabilities:
Company Size:
Country:
Learn More:
The Challenge Before Us
A prominent organization in the Middle East sought to modernize its intranet environment and corporate communication systems. They faced challenges with document management, employee engagement tools, and outdated processes for handling corporate offers, all of which hindered operational efficiency.
The Solution We Presented
Annual SharePoint Support and Maintenance
We provided comprehensive annual support for their SharePoint 2019 portals (staging and production environments). Our experts ensured system reliability through quarterly health checks, covering SQL database performance, application performance, and security log analysis. All updates, including security patches and service packs, were handled seamlessly, accompanied by detailed documentation.
By addressing software-level issues in the production environment, we eliminated bottlenecks that disrupted daily operations. Our support team also delivered proactive recommendations for system enhancements to keep the infrastructure secure and robust.
Document Management System (DMS) Revamp
The document management system was redesigned to empower users with easy front-end management. Features included:
- Simplified document handling: creating, editing, and deleting files directly from the user interface.
- Role-based access control to ensure document security at granular levels, including browser-level restrictions.
- Advanced search capabilities, powered by metadata filtering, to make document retrieval faster and more accurate.
- Automated email notifications for upcoming document review deadlines, improving compliance and operational readiness.
An intuitive user interface (UI) and enhanced user experience (UX) added a modern look and feel to the DMS, aligning with the organization’s corporate identity.
Employee Engagement Features
We enriched the employee profile module by introducing customizable fields visible only to authorized users, ensuring confidentiality. The news portal was also upgraded, enabling employees to upload multimedia, link external URLs, and receive updates about events like new photo albums in the media center.
Corporate Offers Platform with Power Apps
To digitize the management of corporate offers, we built a Power Apps-based solution with SharePoint Online as the backend. The app included:
- A user-friendly home screen with categorized offers (e.g., hotels, restaurants, airlines).
- Multi-level subcategories for deeper segmentation of offers.
- Features to mark offers as favorites for quick access.
- An employee ID card template and contact information display to personalize the experience.
This platform was accessible from any location, ensuring employees could stay informed about corporate offers in real time, enhancing workplace satisfaction.
The Impact and Result
Streamlined Operations
- Reduced document search time with advanced metadata-driven search capabilities.
- Improved compliance with automated review alerts, reducing missed deadlines.
- Enhanced productivity through a modern, intuitive DMS interface.
Improved Employee Engagement
- Boosted employee satisfaction with dynamic news updates, multimedia capabilities, and customizable profiles.
- Simplified communication with real-time access to corporate offers, leading to an increase in offer utilization rates.
Future-Ready Infrastructure
- Proactive system maintenance minimized downtime, ensuring maximum uptime for SharePoint portals.
- Scalable Power Apps solution aligned with the client’s digital transformation goals, paving the way for further automation initiatives.
Industry:
Technology Stack:
- SharePoint 2019
- Power Apps
- SharePoint Online
Solutions:
- Low-Code Development
- Enterprise Apps
- Business Insights
Company Size:
Country:
Customer Challenge
A prominent organization in the Middle East sought to modernize its intranet environment and corporate communication systems. They faced challenges with document management, employee engagement tools, and outdated processes for handling corporate offers, all of which hindered operational efficiency.
The Solution We Presented
Annual SharePoint Support and Maintenance
We provided comprehensive annual support for their SharePoint 2019 portals (staging and production environments). Our experts ensured system reliability through quarterly health checks, covering SQL database performance, application performance, and security log analysis. All updates, including security patches and service packs, were handled seamlessly, accompanied by detailed documentation.
By addressing software-level issues in the production environment, we eliminated bottlenecks that disrupted daily operations. Our support team also delivered proactive recommendations for system enhancements to keep the infrastructure secure and robust.
Document Management System (DMS) Revamp
The document management system was redesigned to empower users with easy front-end management. Features included:
- Simplified document handling: creating, editing, and deleting files directly from the user interface.
- Role-based access control to ensure document security at granular levels, including browser-level restrictions.
- Advanced search capabilities, powered by metadata filtering, to make document retrieval faster and more accurate.
- Automated email notifications for upcoming document review deadlines, improving compliance and operational readiness.
An intuitive user interface (UI) and enhanced user experience (UX) added a modern look and feel to the DMS, aligning with the organization’s corporate identity.
Employee Engagement Features
We enriched the employee profile module by introducing customizable fields visible only to authorized users, ensuring confidentiality. The news portal was also upgraded, enabling employees to upload multimedia, link external URLs, and receive updates about events like new photo albums in the media center.
Corporate Offers Platform with Power Apps
To digitize the management of corporate offers, we built a Power Apps-based solution with SharePoint Online as the backend. The app included:
- A user-friendly home screen with categorized offers (e.g., hotels, restaurants, airlines).
- Multi-level subcategories for deeper segmentation of offers.
- Features to mark offers as favorites for quick access.
- An employee ID card template and contact information display to personalize the experience.
This platform was accessible from any location, ensuring employees could stay informed about corporate offers in real time, enhancing workplace satisfaction.
The Impact and Result
Streamlined Operations
- Reduced document search time with advanced metadata-driven search capabilities.
- Improved compliance with automated review alerts, reducing missed deadlines.
- Enhanced productivity through a modern, intuitive DMS interface.
Improved Employee Engagement
- Boosted employee satisfaction with dynamic news updates, multimedia capabilities, and customizable profiles.
- Simplified communication with real-time access to corporate offers, leading to an increase in offer utilization rates.
Future-Ready Infrastructure
- Proactive system maintenance minimized downtime, ensuring maximum uptime for SharePoint portals.
- Scalable Power Apps solution aligned with the client’s digital transformation goals, paving the way for further automation initiatives.
