Managed IT Services

Simplify IT with Managed Services

Streamline your IT Management with fully managed IT services. From proactive monitoring to quick issue resolution, Veraqor as your managed service provider, can easily handle all your IT needs. Whether it is regular maintenance or support, you can rest assured that your systems will always be up to date.

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Benefits of our IT Managed services:

  • IT Infrastructure Health Monitoring (24/7/365)
  • Patch Management (Servers, Network Equipment, Workstations)
  • User Training
  • Reporting (Weekly, Monthly, Yearly)
  • Quarterly IT Infrastructure Review
  • Vendor Management
  • Dedicated IT Manager
  • Remote Support
  • Phone Support
  • On-site Support
  • Network Maintenance
  • Local Backup (NAS, SAN)
  • Local and Cloud Backup (Infrastructure, Workstations)
  • Support for VOIP
  • Video Surveillance Support
  • IT Consulting

Why choose Veraqor IT Managed Services?

With our comprehensive list of IT support services, you can focus on running your business while we take care of everything from infrastructure to management. As your managed service provider, our experienced team will act as your IT department, providing you with a set of pre-selected services that fit your specific needs.
The best part? There are no hidden costs – our fixed monthly pricing means you’ll always know what you’re paying for. With our Managed IT Service package, you can rest easy knowing your technology is in good hands.

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IT Managed Services

Fully Managed IT Services

IT Managed Services

Get comprehensive managed IT services from Veraqor, Inc. As a managed service provider, our team of experts can help you with anything from network security and disaster recovery to mobile device management and cloud migration. Get in touch today to find out more!

Managed Cyber Security Services

Veraqor offers an array of expert managed cyber security services for AWS and Azure cloud environments. Our experienced technicians are specially trained in the latest cyber security trends to keep your data safe and secure. Discover more about our managed security services today!

Managed Cloud Services

Get the most out of your cloud with Veraqor's trusted and reliable managed cloud services. Our team of experts specializes in AWS and Azure and can help you with the highest quality of service. Contact us today to get started!

IT Consulting Services

Get the most out of your IT environment with tailored IT solutions, security strategies, compliance consulting, and more from a dedicated IT support and consulting firm.

IT Staffing

Be it fully managed teams or individual software engineers, developers, data analysts, and architects, our renowned IT staffing services are sure to help you achieve your goals with ease.

Infrastructure Support

We ensure your IT infrastructure runs without breaks and seamlessly, with our dedicated support team and SMEs available to assist you 24/7 and help you achieve your business goals.

Testimonials

I want to mention Veraqor’s professionalism, continuous support, and commitment to the work—genuinely remarkable. The team worked diligently to ensure timely deliverables. Their collaboration and communication were smooth; they utilized modern tools that made things convenient. Thanks to their efforts and excellent work.
alberto
Alberto Miedes | Senior Technology Consultant | IQVIA
Excellent. Veraqor was very responsive and got answers to questions in asynchronous sessions. Meetings were smooth.
JOHN AKA Client Review
John Robertson | Senior Agile Lead | AKA Raisin, Canada
It's very hard to believe (and to convince executives) that a company can charge 1/3 of the price of their competitors and provide 3 times the amount of services.
Compliance Analyst | Pharmaceutical Company
You are using the right technology and have the right expertise, others in the space don't have it. Appreciate that you guys take the time to talk to customers and ask.
Business Division Head | Device Manufacturing Company
The team member from Veraqor who worked with us is excellent. He has picked up really well, quick and he is not shy about taking responsibility. I rate him 10/10. It’s good to have experienced associates who are reliable and confident.
Director Technology | Retail Company

IT Managed Services Provider

Our Accomplishments

IT Support and Managed Services

Frequently Ask Questions

Describe your onboarding/implementation process and approach?

The implementation process would include:

  1. Initial Meeting (Scope and Discovery)
  2. Planning and Preparation
  3. Configuration and Setup
  4. Support and Delivery

Further, all the details will be mentioned in the proposal.

Do you serve clients with 24 X 7 requirements?

As your managed service provider, we understand the importance of providing reliable and responsive support to our clients, which is why we offer 24×7 support services for both users and servers. Our team of experienced technicians is available around the clock to troubleshoot and resolve any issues that may arise, whether it’s a critical incident or a routine maintenance task.
In addition, our support team can be reached through a variety of channels, including a dedicated support helpdesk system, email, and chat.
We believe that 24×7 support is essential for businesses that require maximum uptime and availability, and we are committed to meeting the unique needs of each of our clients. With Veraqor, our clients can rest assured that their systems are in good hands, no matter what time of day or night it is.

What services do you offer besides the core services of a Managed Service Provider?
We are technical consultancy that specializes in Turnkey Projects, Product Development, Staff Augmentation and Managed services for domains that include Data Analytics, Application Development and Infrastructure/network for both on-prem and cloud platforms such as AWS and Azure.
What type of general expertise can you provide in key technology areas?

Some of the key areas are provided below which defines are expertise:

  1. Cloud computing – Our team has experience in designing, deploying, and managing cloud environments, including public, private, and hybrid clouds.
  2. Networking – We have expertise in designing and implementing network infrastructures, including LAN, WAN, VPN, and wireless networks.
  3. Security – We provide comprehensive security solutions to protect our clients’ data and systems from cyber threats, including firewalls, antivirus software, intrusion detection and prevention systems, and security audits.
  4.  Data backup and recovery – We offer backup and disaster recovery services to ensure that our clients’ data is safe and accessible in the event of a disaster or data loss.
  5.  Virtualization – We have experience in virtualizing servers, desktops, and applications, allowing our clients to reduce costs, improve efficiency, and increase flexibility.
  6. Collaboration and communication – We provide solutions for email, messaging, collaboration tools, and helpdesk management systems to help our clients communicate, collaborate, and manage their IT support needs more effectively.
  7. Helpdesk system – By Helpdesk system we ensure that support tickets are tracked, automated ticket routing and escalation, knowledge management, and reporting is done at the optimum level. It allows our technical teams to prioritize and address support requests in a timely manner, while also providing end-users with visibility into the status of their requests.
What differentiates your organization from your competitors in the marketplace?

Started off with in 2009, with more than a decade of experience with an overall NPS of 85+ from last 5 years.
With a strong capability of developing and supporting on multiple technology platforms specially Microsoft. We are Gold partners of Microsoft with a set of active marketplace offers; for Azure (Data & AI, Application Development and Cloud Compute). We were named amongst the 5000Inc fastest growing companies in US for the second year in a row. Our revenue growth clocked in at 256% over a 3-year period getting us a rank of 2280.

Also, we are ISO 27001 Information Security Management System certified and accredited by iAS certification body.

Do you use in-house or contracted resources for services?

We have both FTE and contractual staff who provide support services.

Outline the methods by which clients can access you (i.e. online, by phone, etc.).

At Veraqor, we provide multiple methods for our clients to access our services and support. Our primary methods of communication are online and by phone.

Users can submit support requests through online portal as well, which will be available 24/7.
This platform will allow you to submit support requests, track the status of their requests, and communicate with our team. They can also reach us by email, and our team is always available to chat as well.

For urgent issues, we will offer a dedicated phone line that your users can use 24/7 which will have a dedicated IVR related to their organization.

In addition to remote support, we can also offer onsite support as needed. This can include sending a technician to the client’s location to troubleshoot an issue, perform maintenance tasks, or install new hardware or software.
We will schedule appointments for IT consultations and ongoing maintenance tasks. This includes regular system updates, security audits, and network monitoring.
We believe that clear communication channels are crucial for effective support, and we strive to make our services accessible and responsive to our clients’ needs.

Do you offer knowledge bases for common issues and how are they utilized?
Yes, we offer knowledge bases for common issues. Our knowledge bases contain articles, FAQs, troubleshooting guides, and other resources that users can access to resolve common IT issues on their own. Our knowledge base is regularly updated by our team of experts to ensure that it remains relevant and helpful for our users/clients. When any user confronts an IT issue, they can search our knowledge base for relevant articles or guides that may help them resolve the issue on their own. However, our support is available 24/7 for support and resolution of any issue. By offering a knowledge base, we aim to empower our clients to resolve common IT issues quickly and easily, without having to wait for assistance from our team. This allows us to provide more efficient and effective support to our clients, and it helps our clients to minimize downtime and maintain productivity.
What types of monitoring agents would you use for end user devices?

We use proprietary monitoring agents customized to meet specific needs, which can include SNMP agents, agent-based monitoring, Synthetic monitoring, and Logs Monitoring. This will help us to proactively monitor the relevant hardware, software, and applications used by the client.

We also use industry-standard tools such as network sniffers, protocol analyzers, and DPI to monitor network traffic in real-time.

Our monitoring approach provides unparalleled visibility into end-user device performance and security.

What is the back-end help desk system you use?
The back-end help desk system used and will be proposed by Veraqor is going to be Manage Engine Service Desk Plus. Manage Engine Service Desk Plus is a comprehensive help desk and asset management software that allows our team to effectively manage and resolve customer issues. The software enables us to track service requests and automate the workflow, ensuring that queries are resolved in a timely and efficient manner. It also offers features such as self-service portals, knowledge bases, and service level agreement (SLA) management, all of which contribute to a seamless customer experience.
Do you offer MDM or other mobile management technology?

We would recommend and implement Trend Micro MDM. Some of the key features/benefits are:

  1. Device management: TrendMicro MDM allows administrators to manage mobile devices remotely, including setting up devices, configuring settings, and enforcing security policies.
  2.  App management: TrendMicro MDM allows administrators to manage and control the installation and usage of mobile apps on employee devices, ensuring that only authorized apps are installed and used.
  3. Data management: TrendMicro MDM offers features to manage and protect enterprise data on employee devices, including data encryption, remote wiping, and backup and restore.
  4. Compliance management: TrendMicro MDM helps ensure that devices and applications are compliant with industry regulations and corporate policies and provides reports and analytics for compliance tracking.
  5. Security management: TrendMicro MDM provides a range of security features, such as anti-malware, firewall, and intrusion detection and prevention, to protect mobile devices and data from cyber threats.
Do you offer a SIEM or other security-based technology?
Yes, we use WAZUH which is a powerful SIEM solution that help us monitor and protect systems and data from security threats. Its real-time threat detection, analysis, and response capabilities, along with its customizable rules and integrated threat intelligence feeds, make it a robust SIEM Solution.
How do you help clients maintain SOC2 compliance after a successful audit?
After a successful audit, maintaining compliance with any information security standard, such as SOC2 or ISO 27001 (Since we did ISO27001) is an ongoing effort that requires a combination of technical and administrative controls. Veraqor is experienced in maintaining compliance with ISO 27001, and we use a range of techniques to help our clients maintain their compliance. These include conducting internal audit to identify any potential gaps or weaknesses in their security controls, performing vulnerability assessments to identify any vulnerabilities in their systems, and implementing appropriate risk management procedures to mitigate any identified risks. We also help our clients to stay up to date with changes in the standard and regulatory landscape and ensure that their systems and policies are updated accordingly. We provide ongoing support and guidance to our clients to help them maintain compliance with the standard, and we work closely with them to address any issues that may arise. Overall, our approach to maintaining compliance with ISO 27001 is a continuous improvement process that is designed to ensure that our clients information security management systems remain effective and up to date. While the specific requirements of SOC2 may differ, our experience with ISO 27001 provides us with a solid foundation for helping clients maintain their compliance with any information security standard.
Describe fully your technical support options including the assistance request process, escalation process, support hours, response times, staffing levels, staff expertise, and physical location of the help desk.

At Veraqor, we take technical support seriously and offer several options to ensure that our clients receive the assistance they need.

Assistance Request Process

Our assistance request process is straightforward and easy to use. Clients can contact us through a variety of channels, including phone, email, or through web-based ticketing system. Our support staff will work with clients to understand their issue and provide a resolution.

Escalation Process

We have a well-defined escalation process that is used when an issue cannot be resolved at the first level of support. We have a tiered support structure with multiple levels of escalation, including senior technicians and management. Our escalation process ensures that urgent issues receive priority attention and that clients receive timely updates throughout the process according to SLAs.

Support Hours

Our support hours differ as per the requirements of the clients, we do offer 24/7/365 support to users system as well as complete infrastructure.

Response Times

We strive to respond to all support requests as quickly as possible. Our response time is typically within two hours during regular business hours. Urgent issues receive priority attention as per the defined SLA.

Staffing Levels

We have a team of experienced and certified technicians who are available to provide technical support to our clients. Our staffing levels are based on the volume of support requests we receive and are adjusted accordingly to ensure that our clients receive timely support.

Staff Expertise

Our support staff are highly experienced and possess a wide range of technical expertise. We ensure that our staff undergo continuous training and development to keep their skills up to date with the latest technologies and best practices.

Physical Location of Help Desk

Our help desk is in our main office in Karachi, Pakistan and our technicians work on-site and provide support to offshore clients remotely.
In summary, we take technical support seriously and strive to provide our clients with timely and effective support. We have a well-defined assistance request process, escalation process, and after-hours support options. Our staffing levels, staff expertise, and physical location of the help desk all contribute to ensuring that we can provide the highest level of support to our clients.

Please provide details on your standard reporting capabilities.

We provide the following as standard, but we may also customize reports to meet the specific needs of our clients, such as providing detailed data on compliance with industry regulations or specific service level agreements (SLAs).

 

System availability reports

 

These reports show how much time the system was available and how much downtime occurred during a specific period.

 

Security incident reports

 

These reports provide information about any security incidents that occurred, including the type of incident, the time it occurred, and the response taken to mitigate the issue.

 

Network utilization reports

 

These reports show how much bandwidth is being used by different applications or users, helping clients identify areas of congestion or inefficiency.

 

Performance reports

 

These reports provide data on the performance of different systems or applications, such as response time, resource utilization, or throughput.

 

Furthermore, we typically use a combination of monitoring tools and analytics software to collect and analyze data from various sources, such as servers, network devices, applications, and users.

Describe any documentation and support (e.g., user manuals, online help, interactive demos, web-based seminars, and online knowledge base) that will be available, both from the technical perspective and the end user perspective.

Below are some examples of the types of documentation and support resources that will be available to technical and end-user audiences:

  • Technical manuals
  • Online knowledge base
  • Support tickets and chat
  • End-user documentation and support
  • User manuals
  • Online help
  • Interactive demos
  • Web-based seminars

We offer a variety of resources that cater to different learning styles and technical abilities, users can feel confident and empowered while dealing with any technical issue/requests.

What options are available for user training and technical training that may be required by staff?

There are quite a few trainings that we can offer:

  1. On-site Training
    Veraqor can provide on-site training sessions where trainers visit the client’s workplace to provide hands-on training to users. This type of training is useful for user who prefer to learn in-person or have limited technical skills.
  2. Online Training
    We can provide online training sessions through webinars, video tutorials, and interactive e-learning modules. This type of training is beneficial for users who prefer to learn remotely or have busy schedules.
  3. Customized Training
    We can tailor training programs based on the client’s specific needs, such as training on specific software or tools that the client uses in their business operations.
  4. Documentation and User Guides
    We can provide detailed documentation and user guides for users to refer to when using software or tools. These resources can include step-by-step instructions, screenshots, and troubleshooting tips.
  5. Ongoing Support
    We can provide ongoing support to users to answer any questions or concerns they may have while using software or tools. This support can be provided through email, phone, or online chat.