Comprehensive Microsoft Dynamics 365 Consulting Services

Build next-gen ERP and CRM business applications. Embrace innovation with Microsoft Dynamics 365 consulting services to accelerate impact and drive efficiency.

Microsoft Dynamics 365

87%

of the market share within the enterprise resource planning (ERP) software sector is held by Microsoft Dynamics 365.

$913B

was spent globally on enterprise software in 2023, marking a 12.4% increase from the prior year.

$7.48B

is the projected market size of Microsoft Dynamics 365 in the United States by 2033.

What You Can Do

Overcoming AI Adoption Delays with Targeted Implementations
Many enterprises struggle to fully integrate AI, slowing down operations and time-to-market. With Microsoft Dynamics 365, businesses can automate repetitive tasks, boosting productivity and allowing focus on strategic initiatives.

Over 66%

of organizations in North America use Microsoft Dynamics for enterprise solutions.
Avoiding Data Silos with Effective Data Sharing
Fragmented data across platforms creates a lack of transparency, leading to poor decisions. Microsoft Dynamics 365 consolidates data, giving executives a unified view, and enables faster and more accurate decision-making.

63%

of users report increased productivity after implementing Microsoft Dynamics 365, showcasing its effectiveness.
Enhancing Team Collaboration with Seamless 360° Integration
Disconnected teams lead to inefficiencies and misalignment in large enterprises. With modern collaboration and communication tools integrated into Dynamics 365, organizations can improve real-time collaboration, leading to better communication and outcomes.

90%

of businesses plan to integrate AI-driven solutions into their CRM systems, with Microsoft Dynamics 365 playing a key role.
Accelerating Market Response with Faster Workflows
Enterprises often struggle to adapt quickly to shifting market demands. Microsoft Dynamics 365 enables faster process changes and innovation, allowing businesses to stay competitive and meet evolving customer needs.

$10.89B

was the Microsoft Dynamics 365 market size in 2023, and is expected to reach $34.22 billion by 2033.

Build and Scale Your Business with Microsoft Dynamics 365

Empower your organization to thrive by building, managing, and scaling your operations with Microsoft Dynamics 365. As expert Microsoft Dynamics 365 consultants, we deliver tailored MS Dynamics solutions that enhance productivity and streamline workflows. Partner with us to unlock your business’s full potential with out Microsoft Dynamics 365 consulting services.

Our Partnerships

PRimo-RPA-white

Growth Recognition

CL-KSA
USA

See How Organizations Are Innovating

Situation

MediView, a US medical technology start-up, aims to transform healthcare by addressing the limitations of traditional 2D medical imaging. Clinicians face challenges interpreting flat images while performing complex procedures, leading to ergonomic strain and disrupted focus, particularly in rural settings where access to specialists is limited, negatively impacting patient outcomes.

Solution

MediView partnered with Microsoft to integrate mixed-reality technology using the HoloLens 2 into medical imaging. This innovative approach combines augmented reality with commercial imaging devices, enhancing 3D visualization during procedures. Dynamics 365 Remote Assist allows specialists to guide procedures remotely, improving access to minimally invasive treatments for patients in underserved areas.

Impact​

MediView's approach is yielding promising results, enhancing healthcare delivery through mixed-reality devices that improve ergonomics and operator confidence. The capability for specialists to guide procedures remotely can save thousands in travel costs and ensure timely access to care for rural patients. This partnership exemplifies the convergence of healthcare and technology, shaping the future of medical care.

Situation

Children 1st, a Scottish nonprofit with a rich history, provides holistic family support to ensure children are safe and loved. Facing challenges with an outdated SQL database, frontline workers struggled to record and utilize crucial information effectively. This limitation hindered their ability to build strong relationships with families and accurately measure the impact of their essential support services.

Solution

To address these challenges, Children 1st implemented Microsoft Dynamics 365 Customer Service, collaborating with Kerv Digital for a seamless transition. The new CRM system reflects inclusive language and practices, improving staff engagement. It streamlines operations, allowing workers to focus on compassionate care rather than cumbersome technology. Integration with Microsoft tools enhances efficiency, enabling quick access to vital information and optimizing staff time with families.

Impact​

The Dynamics 365 implementation has transformed Children 1st's ability to measure impact and communicate success effectively. By narrowing their focus to seven key outcomes and leveraging Power BI for analysis, the organization tracks progress and shares impactful stories demonstrating positive changes in families’ lives. Enhanced reporting capabilities strengthen relationships with donors and partners, ensuring ongoing support for their mission to safeguard children across Scotland.

Situation

The New York City Department of Environmental Protection (DEP) manages the largest water and wastewater utility in the U.S., serving 8.3 million residents. With 6,000 employees across 100 locations, rising demand for IT and HR services led to increased call volumes, especially for after-hours support. This resulted in longer response times and declining employee satisfaction.

Solution

To enhance employee support, DEP implemented Microsoft Dynamics 365 alongside AI-powered chatbots, "Ask BIT" and "Ask AQUA." These chatbots integrate seamlessly with Microsoft Teams and SharePoint, providing 24/7 access to IT and HR information while automating responses to frequently asked questions, such as password resets and policy inquiries.

Impact​

The deployment of the chatbots has transformed employee experiences, with over 4,300 employees engaging them to resolve more than 15,000 queries. This innovation has significantly reduced response times, improved operational efficiency, and laid the groundwork for future enhancements aimed at elevating customer service for the 860,000 utility customers served by DEP.

Situation

The Idaho Transportation Department (ITD) faced increasing operational strain due to its outdated mainframe system. Managing 1.8 million vehicle registrations and 600,000 driver’s licenses annually, ITD struggled with integration, security, and scaling challenges. The legacy infrastructure hindered service efficiency, made training difficult, and posed risks in data management, forcing ITD to seek a modern, scalable solution to meet growing population demands and ensure regulatory compliance.

Solution

In 2016, ITD chose Microsoft Dynamics CRM to modernize its DMV services. The platform provided built-in features like secure data controls, system integration, and a user-friendly Microsoft Office interface. This approach allowed ITD to customize the solution to its needs, streamlining workflows, enhancing document management with SharePoint, and reducing the complexities of legacy systems while speeding up service delivery.

Impact

​ Microsoft Dynamics CRM enabled ITD to dramatically improve customer service and operational efficiency. Residents now receive driver’s licenses in 7–10 days, and online transactions grew from 250,000 to 1.2 million annually. Security was enhanced through encryption and auditing, ensuring data protection. ITD’s modernization provided a stable, scalable foundation, increasing agility and positioning the department for future digital growth.

Generating Business Value Across Functions

Improve Financial Management with Automated Accounting
Automate routine accounting tasks such as invoicing, reconciliation, and reporting. Dynamics 365 helps finance teams enhance accuracy, streamline processes, and maintain regulatory compliance, enabling more efficient financial oversight and decision-making.
Transform Sales Strategies with AI-Powered Lead Management
Microsoft Dynamics 365 enables sales teams to prioritize leads and personalize interactions using AI-driven insights. This results in shorter sales cycles, more accurate forecasting, and increased win rates, giving sales teams the edge in closing deals.
Maximize Marketing Impact with Integrated Campaign Management
Run more effective marketing campaigns with centralized tools in Dynamics 365. Marketers can manage email, social, and content campaigns from a single platform, analyzing performance data to refine strategies and drive higher engagement and conversions.
Strengthen Customer Service with Unified Communication Tools
Provide faster and more consistent support by using Dynamics 365 to unify communication channels. Customer service teams can access a 360-degree view of customer interactions, leading to quicker resolutions and improved satisfaction.
Streamline HR Processes with Centralized Employee Data
HR teams can manage recruitment, onboarding, and employee performance seamlessly with Dynamics 365. The platform offers real-time insights into workforce metrics, helping HR professionals make data-driven decisions to improve employee engagement and productivity.
Enhance Supply Chain Management with Inventory Automation
Leverage Dynamics 365 to automate inventory tracking, order fulfillment, and supplier coordination. Supply chain teams gain end-to-end visibility and predictive insights, reducing stockouts and optimizing the flow of goods to meet demand efficiently.
Drive Retail Operations with Personalized Customer Journeys

Retail businesses can tailor customer experiences with Dynamics 365’s integrated CRM and marketing tools. Retail managers can analyze purchase history, preferences, and engagement to offer personalized promotions, increasing sales and customer loyalty.

Boost Field Service Operations with Predictive Scheduling

Dynamics 365 allows field service managers to optimize scheduling with predictive maintenance and automated dispatch. This ensures that service calls are handled promptly, reducing downtime and improving customer satisfaction with proactive issue resolution.