Technology Solutions for COOs
Revolutionize Your Operations by Driving Distinctive Customer Experience and ROI
Empowering COOs to achieve unprecedented efficiency and effectiveness in business operations and governance.
Overcoming Business Challenges for COOs
- Reduced Stakeholder Satisfaction
- High Operational Costs
- Unoptimized Asset Utilization
- Poor Understanding of Customers, Partners & Market
- Impaired Business Insight & Workflow
- Inability to Timely Anticipate Problems
- Limited Visibility into Operations & Business Activities
- Inefficient Supply Chain Management
- Suboptimal Facilities Management/ Maintenance
- Inaccurate Demand Forecasting
- Poor Productivity & Governance
- Diminished Service Quality
- Inefficient Product Planning
- Missed Growth Opportunities
- High Defects Ratio
Revamp Your Operations with Our Innovative Technology Solutions
Boost your organization’s operational prowess to unprecedented levels by arming your workforce with avant-garde technology. Effortlessly weave our innovative technology solutions into the fabric of your business, unearthing hidden potential and catapulting productivity to revolutionary heights.
Lower Cost of OPS
Optimize your company’s bottom line with reduced operational costs through our innovative technology solutions that streamline processes, eliminate inefficiencies, and enhance resource allocation. Leverage data-driven insights and automation to enable your organization to achieve peak performance while maintaining cost-effectiveness.
Solutions
Enhanced Collaboration & Better Decision Making
Our technology solutions facilitate smooth communication and knowledge-sharing across your organization. Harness real-time data and actionable insights to make well-informed decisions, drive efficiency, align teams for maximum productivity, and crush your goals.
Solutions
Distinctive Customer Experience
With our technology solutions, we ensure that every customer interaction leaves a lasting impression and that the experience remains optimal. From personalized service to seamless communication, we provide solutions to exceed customer expectations, foster loyalty, and build lasting relationships.
Solutions
Improved Time-to-Market
Gain a competitive advantage with faster time-to-market using our technology solutions that enable you to lead the optimization of business processes, enabling quicker product development and efficient project management and shortening the gap between innovation and implementation.
Solutions
Strategic Digital Transformation Scenarios
Adopting technology for a customer-centric approach to business
Current State
- No personal connection with our customers and have difficulty understanding their journeys and needs.
- Inconsistent and frustrating experiences when doing business with us over different channels.
- Inability to efficiently gather and analyze customer information.
- Traditional contact center operations are not agile, do not accommodate large traffic increases, and don’t help us collaborate.
Desired Future State
- Personalize customer relationships, ensuring easy access to information and support across all channels.
- Utilize analytics for a 360 view of customers, enabling timely services and predicting future needs.
- Accelerated customer service by using efficient workflows and self-service chatbots.
- Collaborate throughout our organization to provide service, resolve issues, and identify opportunities for increasing revenue.
What We Are Looking For?
- Use customer insights to provide predictive customer service and proactive support.
- Improve our customer self-service effectiveness across all digital channels.
- Reduce the cost of operations while providing a superior customer experience.
- Drive each customer to buy across a range of products through cross-selling and up-selling.
Current State
- Can’t optimize our onsite support service teams’ scheduling, distribution, and routing.
- The field force doesn’t have access to the information or expertise they need to deliver a first-time fix.
- Technicians rely on paper-based/manual workflows and can’t enter pertinent service or status information into our systems.
- Don’t have the customer information or insight we need to proactively ensure quality service by providing preventative maintenance.
Desired Future State
- Post automation, field forces can share information and insight with all employees through any channel, anywhere, at any time.
- Have a continuous connection with our customers and have real-time awareness of their status and needs.
- Accurately anticipate customer service needs and can immediately and remotely provide services and support.
What We Are Looking For?
- Enable mobility and improve the productivity of our field service teams.
- Provide better customer service.
- Optimize field service operations such as scheduling and reporting to cut costs, reduce paperwork, and enable real-time reporting.
- Derive actionable insights from field force activities.
- Reduce administrative tasks and human error.
Current State
- The operations team struggles to gain visibility into the full range of our business activities.
- Not enough relevant and timely insight into our operations to optimally respond to issues and make effective decisions.
- Struggle to make the best decisions to respond to a rapidly changing market and environment.
Desired Future State
- Real-time insight into maintenance needs, demand, inventory, and customer service.
- Ability to predict service needs and efficiently allocate our resources.
- Respond in real-time to business changes and the environment, understand the impact on operations, and improve the bottom line.
What We Are Looking For?
- Assess product performance and streamline product planning.
- Conduct demand forecasting and make inventory management efficient.
- Measure supply chain efficiency.
- Improve efficiency in asset and facilities management.
- Optimize customer service operations.
Current State
- We do not have an ongoing personal connection with our customers.
- We can’t keep up with our customers’ needs and desires.
- We don’t understand how our customers use our products.
- We can’t innovate with agility or quickly develop products and services that fit our customers’ interests.
- The poor quality of our prototypes results in cost overruns, program delays, and reduced customer satisfaction and loyalty.
Desired Future State
- To gather and analyze data about actual customer experience, behavior, and product usage.
- Insights about customer drivers and market demand to enable us to design winning products.
- Design and development teams across the globe work as a unified design center, sharing ideas and resources.
- Reduced waste and optimized the cost of product development by enabling cross-functional collaboration.
What We Are Looking For?
- Introduce new ideas from customers, peers, and workers, and integrate usage data to build our products.
- Brainstorm and ideate across teams to build and refine robust designs.
- Enable cross-functional collaboration to build products as per customer segments, be agile in transforming our products, and optimize the cost of product development.
See How Organizations Are Innovating
Situation
Rockwell Automation sought to enhance its cloud-based solutions, utilizing software, sensors, and devices to predict equipment failures along the supply chain and enable real-time performance tracking.
Solution
To address this challenge, Rockwell Automation developed a comprehensive solution to monitor expensive capital assets and utilize the collected data to drive efficiency, performance, and innovation. Leveraging Microsoft Azure Internet of Things Services, the solution seamlessly collected, integrated, and organized sensor data from remote equipment across global supply chains, enabling real-time insights, predictive analytics, and preventive maintenance.
Impact
The implementation of Rockwell Automation’s solution had a significant impact, leading to business and operational continuity through real-time insights and predictive analytics. Downstream transactions were transformed with improved decision-making, optimizing supply chain processes and enhancing productivity. Smarter gas pumps, enabled by cloud-based solutions, software, and sensors, predicted maintenance needs and improved performance, boosting customer satisfaction.
Situation
Hendrick Motorsports, with a remarkable record of 11 car owner championships in NASCAR’s premier division, the Sprint Cup Series, faced the challenge of maintaining a competitive advantage. They needed to accelerate data analysis, increase engineering capacity, and make strategic decisions in real-time to stay ahead in the highly competitive racing industry.
Solution
To address these challenges, Hendrick Motorsports collaborated to develop an app powered by Azure. This app efficiently collected and distilled data during races, enabling quick and informed decision-making. Cortana Intelligence Suite further automated data flow, streamlining the process. Additionally, Hendrick standardized communication, collaboration, and productivity applications across the company by deploying Microsoft Office 365 alongside Windows 10.
Impact
The implementation of the Microsoft-powered solution had a significant impact on Hendrick Motorsports. The Windows 10 app and Azure-powered data analysis offered a seamless experience for the teams, enabling real-time decision-making and enhancing their inventiveness, consistency, and collaboration. This ultimately gave the team a competitive edge on the racetrack, helping them maintain their status as a leading force in NASCAR’s premier division, the Sprint Cup Series.
Situation
ExpressJet faced challenges with pilots carrying large and heavy flight bags containing navigational charts and manuals. Updating these manuals and charts was time-consuming, and on-plane access to information was slow and cumbersome.
Solution
To address these challenges, ExpressJet implemented the Microsoft Surface 3 ‘Electronic Flight Bag’ (EFB) using Windows 10. This solution allowed pilots to access up to 50 pounds worth of navigation charts digitally on their Surface 3 devices. Pilots could access real-time weather data, streamline preflight preparations, and stay updated on company news while keeping in touch with managers, coworkers, and family.
Impact
The implementation of the Electronic Flight Bag had several positive outcomes for ExpressJet. Pilots benefited from quicker access to critical navigational charts and real-time weather data, enabling safer and more informed decision-making during flights. Moreover, the transition from carrying heavy physical flight bags to the lightweight and digital Electronic Flight Bag improved pilot morale and reduced physical strain, enhancing employee morale. The EFB also played a crucial role in fostering better communication among team members, managers, and pilots, resulting in a better environment.
