Elevate Dynamics 365 ROI for Facilities Management
Industry:
Technology Stack:
- Microsoft Dynamics 365
Solutions:
- Enterprise Applications
Functional Capabilities:
Company Size:
Country:
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The Challenge Before Us
A large facilities management company implemented Microsoft Dynamics 365 to streamline operations across finance, HR, and supply chain management. However, they encountered barriers to success—employees struggled with user adoption, training was inconsistent, and the company lacked the in-house expertise needed to customize and optimize the platform. With an evolving business landscape, they needed a more flexible, cost-effective staffing solution to maximize their Dynamics 365 investment.
The Solution We Presented
Veraqor engaged with a forward-leaning organization looking to optimize its investment in Microsoft Dynamics 365. The client was navigating uneven system adoption, customization challenges, and fluctuating support needs across Finance and HR functions.
To address this, we proposed a flexible Time & Material (T&M) staffing model—tailored to offer on-demand access to highly skilled Dynamics 365 specialists. This model was designed to align with evolving project demands, allowing the client to scale resources up or down while maintaining technical continuity and cost visibility.
Targeted Expertise, Delivered When Needed
At the core of the recommendation was a curated bench of Dynamics 365 professionals, each with deep domain knowledge across financial operations, HR workflows, and system configuration. These experts were positioned to support:
- System Customizations that aligned platform capabilities with internal processes
- Targeted Training Sessions designed to equip end users with confidence and clarity
- Ongoing Support to resolve issues, streamline operations, and address evolving business logic
This approach placed control in the hands of the client—empowering them to bring in expertise exactly when required, without the overhead of permanent staffing.
Operational Flexibility Through Strategic Resourcing
To ensure smooth coordination, the model also included a dedicated Resource Manager, accountable for all staffing logistics, scheduling, and performance oversight. This allowed the internal team to remain focused on business priorities, while Veraqor’s team handled delivery consistency, engagement tracking, and utilization alignment.
The proposed T&M model was intentionally structured to be lightweight and adaptable—reducing the need for long-term commitments while keeping high-quality technical support within easy reach.
Result and Future Prospects
The proposed engagement model positions the client to extract sustained value from their Dynamics 365 environment—balancing depth of expertise with financial control. By structuring support around actual usage, the organization gains the flexibility to respond to changing project scopes, seasonal workload shifts, or emergent system needs.
If adopted, this approach would enable:
- Faster resolution of technical blockers without reliance on full-time staff
- Continuous improvement through iterative enhancements and user enablement
- Stronger ROI on Dynamics 365 through targeted investments rather than blanket resourcing
The model is particularly well-suited for enterprises seeking to drive adoption, optimize workflows, and maintain agility without overextending internal teams.
Industry:
Technology Stack:
- Microsoft Dynamics 365
Solutions:
- Enterprise Applications
Company Size:
Country:
Organizational Challenge
A large facilities management company implemented Microsoft Dynamics 365 to streamline operations across finance, HR, and supply chain management. However, they encountered barriers to success—employees struggled with user adoption, training was inconsistent, and the company lacked the in-house expertise needed to customize and optimize the platform. With an evolving business landscape, they needed a more flexible, cost-effective staffing solution to maximize their Dynamics 365 investment.
The Solution We Presented
Veraqor engaged with a forward-leaning organization looking to optimize its investment in Microsoft Dynamics 365. The client was navigating uneven system adoption, customization challenges, and fluctuating support needs across Finance and HR functions.
To address this, we proposed a flexible Time & Material (T&M) staffing model—tailored to offer on-demand access to highly skilled Dynamics 365 specialists. This model was designed to align with evolving project demands, allowing the client to scale resources up or down while maintaining technical continuity and cost visibility.
Targeted Expertise, Delivered When Needed
At the core of the recommendation was a curated bench of Dynamics 365 professionals, each with deep domain knowledge across financial operations, HR workflows, and system configuration. These experts were positioned to support:
- System Customizations that aligned platform capabilities with internal processes
- Targeted Training Sessions designed to equip end users with confidence and clarity
- Ongoing Support to resolve issues, streamline operations, and address evolving business logic
This approach placed control in the hands of the client—empowering them to bring in expertise exactly when required, without the overhead of permanent staffing.
Operational Flexibility Through Strategic Resourcing
To ensure smooth coordination, the model also included a dedicated Resource Manager, accountable for all staffing logistics, scheduling, and performance oversight. This allowed the internal team to remain focused on business priorities, while Veraqor’s team handled delivery consistency, engagement tracking, and utilization alignment.
The proposed T&M model was intentionally structured to be lightweight and adaptable—reducing the need for long-term commitments while keeping high-quality technical support within easy reach.
Result and Future Prospects
The proposed engagement model positions the client to extract sustained value from their Dynamics 365 environment—balancing depth of expertise with financial control. By structuring support around actual usage, the organization gains the flexibility to respond to changing project scopes, seasonal workload shifts, or emergent system needs.
If adopted, this approach would enable:
- Faster resolution of technical blockers without reliance on full-time staff
- Continuous improvement through iterative enhancements and user enablement
- Stronger ROI on Dynamics 365 through targeted investments rather than blanket resourcing
The model is particularly well-suited for enterprises seeking to drive adoption, optimize workflows, and maintain agility without overextending internal teams.
